FAQ

1. About Honey Lemonade

Q: What is Honey Lemonade?
A: Honey Lemonade is a baby & toddler gift shop offering cozy blankets, swaddles, crib sheets, onesie pajamas, beanies, accessories, and curated gift sets for newborns, toddlers, and moms.

Q: What makes your products special?
A: Our items are designed with softness, comfort, and high-quality craftsmanship in mind. We focus on creating beautiful, gift-worthy products that bring comfort to little ones and joy to parents.

Q: Do you offer products for newborns, infants, toddlers, and moms?
A: Yes! Our collection includes baby essentials, toddler-sized blankets, and accessories perfect for gifting to moms as well.

2. Product Information

Q: Are your products safe for newborns and babies with sensitive skin?
A: Yes. Our fabrics are selected to be gentle, soft, and comfortable for babies’ delicate skin.

Q: How do I know which blanket or product size is right for my child?
A: Each product page includes sizing details. If you’re unsure, our support team is happy to recommend the best option based on your child’s age or purpose (e.g., swaddle, play blanket, toddler comfort blanket).

Q: Are your products good for gifting?
A: Absolutely! Honey Lemonade products are designed with gifting in mind - perfect for baby showers, newborn celebrations, birthdays, and holidays.

3. Care & Washing Instructions

Q: How do I wash your blankets, swaddles, clothing, and crib sheets?
A: We recommend washing on a gentle or delicate cycle with mild detergent. Tumble dry on low or air-dry for best results.

Q: Can I use bleach or fabric softener?
A: Please avoid bleach, harsh chemicals, and fabric softeners as they may affect the softness or durability of the fabric.

Q: Will the fabric shrink after washing?
A: When washed on gentle settings and dried on low heat, shrinkage should be minimal.

Q: Are your items durable enough for daily use?
A: Yes, our products are crafted for both comfort and durability. With proper care, they maintain their softness and quality over time.

4. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping times and rates may vary depending on your location.

Q: How long does shipping take?
A: Estimated delivery times are shown at checkout and vary by region. Once your order ships, you’ll receive a tracking number via email.

Q: How do I track my order?
A: You will receive a tracking link by email after your order has been fulfilled.

5. Returns & Refunds

Q: What is your return and refund policy?
A: We accept returns for unused, unopened items in original condition within 30 days. If your item arrived damaged or incorrect, please contact us immediately and we will assist you.

Q: How do I request a return?
A: Visit our Returns page or contact our support team with your order number and reason for return.

Q: Do you offer exchanges?
A: Yes, depending on availability, we can help you exchange your item for another product or size.

6. Gifting, Packaging & Notes

Q: Can I include a gift message?
A: Yes, you can add a personalized gift note at checkout.

Q: Can you ship gifts directly to the recipient?
A: Absolutely, just enter the recipient’s shipping address during checkout.

7. Ordering & Payments

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure online payment options (depending on your region).

Q: Can I cancel or change my order?
A: If your order has not yet shipped, we can assist with cancellations or changes. Contact us as soon as possible to modify your order.

Q: My order has an issue. What should I do?
A: Please email us right away and we will help resolve any problems.

8. Contact & Support

Q: How can I reach customer support?
A: You can contact us anytime via email at sales@honeylemonadegifts.com

Q: How quickly do you respond?
A: We typically respond within 24 hours (often sooner).

9. Wholesale & Partnerships

Q: Do you offer wholesale?
A: Yes! If you're interested in bulk orders or retail partnerships, please contact us for more details.